If you are not 100% satisfied with your purchase, we will be happy to give you a refund or a credit for exchange (only for non-custom orders). We have this policy to ensure that you have the best possible shopping experience online. So if you are not happy with your purchase, return the merchandize to us for refund/exchange within 21 days of purchase date. Sometimes, customers give the wrong alterations and we understand that this happens - therefore we will be happy to re-alter the dress for you (it may take 2-3 weeks) free of chrage - you just pay for the shipping.

All standard sized outfits may be returned within 21  days of purchase date for exchange with any other item of same or higher value. You only pay re-shipping charge and price difference with requested exchange item.For refunds, we do charge a 7% restocking fee. However, if we ship you a damaged product or an item with completely wrong measurements, we will be happy to refund 100% of your fees.

For return and exchanges, products must be in the condition you received them and in the original box and/or packaging – unworn, unaltered, without perfume or usage marks, along with the security tags.

Please e-mail or call us if you would like to return or exchange a product and we will send you further instructions.

Custom Orders

Syle/design change, plus size orders and other major change in product are considered as custom order. It takes 2-4 weeks to ship custom order. Larger sizes may take longer to ship. It may not be possible to make certain dresses/tunics in plus size. Please call for further assistance.

Since some orders are tailored/altered exclusively for our customers, we are constrained to have a policy of no exchange or return for those items (This only applies if we make a custom blouse, custom size, plus sizes, or a customer order all together). Relatively, fashion is an evolution. Due to the nature of Indian clothing, we respect customer's ability to support Vulcal's NO RETURN/NO EXCHANGE for new custom outfits to help us deliver the very best and latest in Indian fashion. However, if the fault is on our end and the blouse or the dress does not fit you correctly, we will re-alter the dress free of charge.

Also beware that the colors shown on screen can be slightly different from the actual product, due to the color settings of your computer, and the lighting in the picture.

Vulcal will not be responsible for loss or damage of shipment if you do not buy insurance. However, if the fault is on our end, we will do the best to satisfy you as a customer and re-ship the product.

For more information please call 407-718-4737.

SHIPPING PRACTICE:

We ship via UPS and USPS (International shipment). All orders above $200 are shipped free of charge via UPS Ground (Within the States)

-Orders below $200 will be charged a flat shipping rate of $9 + $3/additional item within the United States (UPS Ground)
-Orders below/above $200 - UPS 3 Day Shipping costs $12 + $4/additional item
-Overnight shipping in USA: $24 for one merchandise. $5 extra for each additional merchandise.

International Shipping:

First item: $22 + $5 for each additional merchandise (Upto 7 business days). Customers are responsible for any customs, duty or taxes imposed on foreign orders. Pease note that the shipping schedule is quoted by the shipping company and any delays are the responsibility of the shipping company. The shipping schedule is quoted by the shipping company, thus we cannot be held responsible for any shipping delays due to the fault of the shipping company.

If you spend more than $400, we give you a gift card (coupon code) for the same amount as your shipping fee which will be applied to your next order (Only applies for overseas clients). This is our way to thank you as a customer and offer the same value that we offer to our customers in the US. Please note, it may take up to 7 business days for you to receive your product.

For more options, please contact us via e-mail or phone.